ManageEngine SupportCenter Plus is a % web-based Customer Support Software that integrates Case Tracking, Trouble Ticketing, SLA Management. Find the step-by-step process on how to start and shutdown the SupportCenter Plus application in both Windows and Linux machine. SupportCenter Plus. Download as PDF Website Forums Live Demo. Installation Guide Admin Guide API. SupportCenter Plus. AWS RDS TUTORIAL WAR MYSQL WORKBENCH
Starting the application. Shutdown the application. Warning: Windows Security Alert! To manually start the SupportCenter application from the command prompt,. Execute run. Here you need to replace the localhost with the corresponding server name where the SupportCenter Plus web server is running and the port number should be replaced with the actual port where the server is running.
The application opens the login page in your default web browser. Enter your user name "administrator" and password "administrator" to log in to SupportCenter Plus as shown below. As soon as you login the configuration wizard home page is displayed. Follow the instructions provided in the wizard and click the Next button. To configure your application settings, refer to the Configurations in admin guide. A confirmation message appears.
If you would like to send reply for the parent request, 'woID' should be specified. The ID of the child request conversation. If you would like to send reply for the request conversation, 'convID' should be specified. If the description is given in html then select 'yes'. If 'no' is selected, the description will be taken as plain text.
Denotes whether to include the entire request description along with the reply. If yes, the original content is included. If no, the original content is excluded. Through this operation, you can view the latest activity made to a specific request. Sample form for the operation 'getRequestRecentActivity' is given below,. Through this operation, you can view the reply properties of a request such as to address, cc address, and subject. Through this operation, you can view your request summary from a business unit.
This operation displays the count of requests that are open, pending requests, overdue requests, and the count of requests due for that day. Through this operation, you can view the request summary of a business unit. The list can be viewed only for the fields such as status, level, mode, priority, category, subCategory, item, requestTemplate, product, group, supportRep, supportRepWithCost, and rateType. To get all the support reps from the business unit, do not use 'group'.
Adding Attachments through API. Follow the sample format given below to add attachment. You can also run the following program in your Java Environment to add attachment. The snippet provided below is an example of how you can append attachments written in Java. Using Java code multiple attachments can be uploaded. Add the byte stream of file and other parameters for post using part. All Rights Reserved.
Generally, the status is Open. Can be Open, Closed, Onhold or any other configured status. Please note that the date and time fields can be get in the user defined time format. When the support rep executes the 'getRequest' operation, the API key used will check for the date and time format set by the support rep and retrieves the data in the same user defined format. FRdueByDate string First response due by date of the request. NOTE: The attachment file size should not exceed the total file size mentioned under the Settings page.
Parameters missing. View Recent Activities on a Request Through this operation, you can view the latest activity made to a specific request. Note The list can be viewed only for the fields such as status, level, mode, priority, category, subCategory, item, requestTemplate, product, group, supportRep, supportRepWithCost, and rateType.
Email address of the contact. Product for which the request is raised. Status of the new request. Denotes the complexity of the new request. Denotes the priority importance of the request. Denotes the category of the request. Denotes the subcategory of the request. Denotes the item of the request. Group to which the request was assigned. Support Rep assigned to the request. Subject of the new request. Description of the new request. Business Unit. UDF Alias Name. Name of the UDF field specified while creating the field.
Pass the File Input Stream of the file. Name of the file to be attached. Request ID of the request. Account name of the contact. Product Type of the product. Status of the request. Denotes the complexity of the request.
Mode through which the request was raised. Subject of the request. Created date and time of the request. Due by date and time of the request. Completed date and time of the request. Denotes the number of requests to be displayed. Denotes the number from which the request should be displayed. Request ID of the request to be viewed. Name of the Filter. Select fields to be displayed as output.
Created date of the request. Due by date of the request. First response due by date of the request. Description of the request. Support rep to whom the request is assigned. Note description added to the request. Request ID of the request to view the notes. Note ID to delete the note. Description added to the note. Note ID. Description of the resolution. Request ID of the request to add the Time Entry. Request resolved time. Denotes the time format. Billing status of the time entry. Comment added to the time entry.
Denotes the hours spent on the request. Denotes the minutes spent on the request. Total cost to be paid for resolving the request. Additional cost to be paid for resolving the request. Rate type assigned to the contract.
NOTE: Before proceeding with the request related operations and its corresponding parameters, please note that the parameters are case sensitive and should be used as defined.
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|Manageengine support center apio||Delete Request. The api key should be sent as a "POST attribute" with key " apikey ". If True, the note can be viewed by all users public. This operation displays the list of request filters default and custom filters available for a user. Description added to the note.|
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|Vnc4server vs tightvnc||If selectColumns parameter is null, then the following columns such as subject, contact, account, status, priority, supportRep, createdTime, updatedTime, dueByTime, and isOverDue will be taken as default and displayed in the output. Name of the Filter. The default time-format will be "dd MM yyyy, HH:mm:ss". You can also run the following program in your Java Environment to upload a file to a request. In such cases, the output format is as shown below. As soon as you login the configuration wizard home page is displayed.|
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